Scott Norris, 28

Scott Norris did not need much to get by. A few years ago, he joined a hotshot crew in Payson, about two hours east of Prescott, and crashed in his truck during days off. He continued to live in Prescott, and this season he joined the Granite Mountain Hotshots.

“He was one of those guys who was just really laid back, easygoing,” said Austin Carmen, a former member of the Prescott crew. “He didn’t mind not settling down.” Mr. Carmen also knew Mr. Norris from around town as someone who “got along with everybody.”

About six months ago, during his off-season as a firefighter, Mr. Norris walked into Bucky O’Neill Guns on a very busy day. Before he left, he found himself acting as a de facto staff member, helping other customers.

“We told him he had to stay until further notice,” said Jim Marnell, a co-owner of the gun store. “He was knowledgeable, friendly, personable.”

Mr. Norris had long been a customer; he was a gun enthusiast and used to go to the shooting range. After that day, he continued to work at the gun shop, a job Mr. Marnell said he enjoyed.

Mr. Marnell called him an “exceptional young man” who would be missed, both in the store and in the town. The store’s doors were locked the day after the fire, partly in his honor and partly because no one felt up to opening. But customers still came by to offer their condolences.

“Customers loved him,” Mr. Marnell said.

— RAY RIVERA AND IAN LOVETT
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Scott Norris